We've supported investor backed businesses through funding rounds, acquisitions and exits for more than two decades — you need the same reliable back-office behind you, whichever stage you're at.
Six disciplines, helping you exceed your investors' expectations.
Every discipline below is staffed by specialists in that area, not generalists spread across all six. Each one is broken down service by service, we agree what's covered before you commit — from finance and HR through to customer operations.
Finance & accounting
The numbers side of the business — trust in the fundamentals allows you to focus on strategy and creating shareholder value.
Accounts payable
- Supplier invoice receipt, processing and coding
- PO matching
- Approval chasing
- Supplier query management
- New supplier setup
- Payment-run preparation
- Supplier statement reconciliations
- Month end creditor control account reconciliation
Accounts receivable
- Customer invoicing and recurring billing
- Credit-note processing
- Cash allocation
- Payment chasing and credit control
- Customer queries resolution
- Customer account reconciliations
- Month end debtors control account reconciliation
Treasury
- Bank transaction posting
- Daily bank reconciliation
- Payment preparation
- Direct-debit administration
Management accounts
- Balance-sheet reconciliations and supporting schedules
- Intercompany reconciliations
- Fixed-asset register maintenance and processing
- Depreciation processing
Expenses
- Expense claim processing and receipt checking
- Policy compliance checks
- Corporate-card reconciliation
- Approval chasing
- Employee queries
HR & people operations
The people engine behind the business — efficient HR operations that help you scale, perform and create value.
Employee administration
- New starter administration
- Employee record maintenance
- Contract and document administration
- Employee changes
- Leaver processing
- Reference requests
Payroll administration
- Payroll input collection and timesheet processing
- Payroll checking and change preparation
- Employee payroll queries
- Payroll-provider liaison
Leave and attendance
- Holiday administration
- Sickness records
- Absence tracking
- Return-to-work administration
Benefits and pensions
- Benefit provider administration and liaison
- Employee benefit queries
HR Reporting
- HR KPI reporting and dashboards
- Organisation charts
- Employee-data reporting
Compliance administration
- Right-to-work documentation
- Mandatory training tracking
- Employee-file completeness checks
Procurement
The buying side of the business — better control of spend, suppliers and commercial terms protects margins, improves EBITDA and cash flow.
Purchase order management
- PO creation, amendments, distribution and closure
- Specification collation
- Request tracking
- Approval routing
- Open-PO reporting
Supplier management
- Supplier onboarding
- Supplier-data maintenance
- Documentation collection
- Insurance/certification tracking
- Supplier-query handling
Sourcing support
- RFQ preparation, quote collection and comparison
- Bid administration
Contract administration
- Contract database maintenance and document management
- Renewal tracking and notice date monitoring
- Pricing schedules
Procurement reporting
- KPI reporting including but not limited to supplier spend reports and price-variance analysis
- Category and price-variance analysis
Facilities management
Making your physical operations work harder — controlling property and facilities costs, reducing operational friction and supporting a scalable business.
Helpdesk
- Receive facilities requests and categorise tickets
- Assign contractors and track completion
- Communicate updates
Contractor Management
- Contractor quote, booking and visit coordination
- Documentation checks
- Invoice verification
Maintenance
- Planned-maintenance scheduling
- Reactive-maintenance administration
- Maintenance logs
Property Administration
- Lease document administration
- Rent and service-charge records
- Utility account administration
Compliance
- Inspection scheduling
- Certificate tracking
- Fire-safety administration
- Equipment/service records
Customer operations
The daily interactions that shape the customer experience — delivering responsive support that strengthens retention, protects revenue and supports growth.
Customer services
- Email enquiries
- Telephone enquiries
- Live chat
- Standard customer queries
- Case creation
Order management
- Order entry and confirmation
- Amendments
- Order-status updates
- Cancellation processing
Customer onboarding
- Account creation and initial document collection
- Onboarding communication
- Welcome packs
Complaints
- Complaint logging and acknowledgement
- Investigation administration
- Escalation
- Response tracking
Account administration
- Customer-data maintenance
- Contract details
- Pricing updates
- Account changes
Service management
- Ticket management
- SLA tracking
- Escalation
- Customer updates
- Closure administration
Retention support
- Renewal reminders
- Cancellation requests
- Customer feedback
- Churn-reason capture
Reporting
- KPI reporting including but not limited to contact volumes, response and resolution times, SLA performance, complaint trends.
Talent acquisition
Helping you build the team to deliver the growth plan — finding the right people, reducing time to hire and creating the capability needed to scale.
Vacancy administration
- Vacancy setup on job boards, internal website and ATS administration
- Job-description formatting
- Approval administration
Application processing
- CV screening against defined criteria
- Application acknowledgement
- Candidate categorisation
- Rejection administration
Interview management
- Interview scheduling
- Calendar coordination
- Candidate communication
- Interview packs
- Feedback chasing
Offers
- Offer-letter administration
- References and background-check coordination
- Right-to-work documentation
Onboarding
- New-starter information collection
- HR handover and induction scheduling
- Equipment requests
Recruitment reporting
- KPI reporting including but not limited to source of hire, vacancy pipeine, recruiter activity and cost per hire.